“耳机中有噪音”的版本间的差异
来自电脑维修知识库
（创建页面，内容为“知识库编号：0866 == '''问题现象''' == 使用Zoom，微软Teams等软件开启会议进行语音时，耳机中有噪音 此问题适用于以下型号...”） |
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| + | 该方案来自HP官方文档 | ||
| + | 原文：https://support.hp.com/cn-zh/product/hp-pavilion-plus-14-inch-laptop-pc-14-eh0000/2101085798/document/c08369769 | ||
2023年3月3日 (五) 10:43的版本
知识库编号：0866
问题现象
使用Zoom，微软Teams等软件开启会议进行语音时，耳机中有噪音
此问题适用于以下型号
HP ENVY 17 Laptop PC 17-ch2000 HP ENVY 17.3 inch Laptop PC 17-cr0000 HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 HP ENVY x360 15 Convertible PC 15-es2000 HP Pavilion Plus 14 inch Laptop PC 14-eh0000 HP Pavilion x360 14 Convertible PC 14-dy2000 HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000 HP Pavilion x360 15 Convertible PC 15-er1000 OMEN 16.1 inch Gaming Laptop PC 16-b1000 OMEN 17.3 inch Gaming Laptop PC 17-ck1000 OMEN by HP Gaming Laptop 16t-k000 Victus by HP 15.6 inch Gaming Laptop 15-fa0000 Victus by HP 16.1 inch Gaming Laptop PC 16-d1000
操作系统：Windows11
解决方案
1、根据以下网址下载安装BIOS固件进行更新
| 适用型号 | 软件版本 | 下载地址 |
|---|---|---|
| HP ENVY 17 Laptop PC 17-ch2000 | HP Firmware Pack (Intel Processors) | SP142588 |
| Version: F.11 | ||
| Revision: A | ||
| HP ENVY 17.3 inch Laptop PC 17-cr0000 | HP Notebook System BIOS Update (Intel Processors) | SP142812 |
| Version: F.06 | ||
| Revision: A | ||
| HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 | HP Notebook System BIOS Update (Intel Processors) | SP142809 |
| Version: F.05 | ||
| Revision: A | ||
| HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 | HP Notebook System BIOS Update (Intel Processors) | SP141069 |
| Version: F.07 | ||
| Revision: A | ||
| HP ENVY x360 15 Convertible PC 15-es2000 | HP Firmware Pack (Intel Processors) | SP142586 |
| Version: F.11 | ||
| Revision: A | ||
| HP Pavilion x360 14 Convertible PC 14-dy2000 | HP Notebook System BIOS Update (Intel Processors) | SP141373 |
| HP Pavilion x360 15 Convertible PC 15-er1000 | Version: F.06 | |
| Revision: A | ||
| HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000 | HP Notebook System BIOS Update (Intel Processors) | SP141374 |
| Version: F.09 | ||
| Revision: A | ||
| HP Pavilion Plus 14-inch Laptop PC 14-eh0000 | HP Notebook System BIOS Update (Intel Processors) | SP141375 |
| Version: F.04 | ||
| Revision: A | ||
| OMEN 16.1 inch Gaming Laptop PC 16-b1000 | HP Firmware Pack (Intel Processors) | SP142359 |
| OMEN 17.3 inch Gaming Laptop PC 17-ck1000 | Version: F.07 | |
| Revision: A | ||
| OMEN by HP Gaming Laptop 16t-k000 | HP Firmware Pack (Intel Processors) | SP141761 |
| Version: F08 | ||
| Revision: A | ||
| Victus by HP 16.1 inch Gaming Laptop PC 16-d1000 | HP Notebook System BIOS Update (Intel Processors) | SP142642 |
| Version: F.10 | ||
| Revision: A | ||
| Victus by HP 15.6 inch Gaming Laptop 15-fa0000 | HP Firmware Pack (Intel Processors) | SP142191 |
| Version: F.10 | ||
| Revision: A |
2、重启电脑，开机不停按F10进入BIOS设置
3、选择【Configuration（配置）】
4、选择【BT Audio Offload（BT音频卸载）】，将【Enable（启用）】，更改为【Disabled（禁用）】，最后点击F10并点击Yes保存退出
该方案来自HP官方文档 原文：https://support.hp.com/cn-zh/product/hp-pavilion-plus-14-inch-laptop-pc-14-eh0000/2101085798/document/c08369769
