查看“耳机中有噪音”的源代码

知识库编号：0866


== '''问题现象''' ==

使用Zoom，微软Teams等软件开启会议进行语音时，耳机中有噪音

此问题适用于以下型号

 HP ENVY 17 Laptop PC 17-ch2000
 HP ENVY 17.3 inch Laptop PC 17-cr0000
 HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000
 HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000
 HP ENVY x360 15 Convertible PC 15-es2000
 HP Pavilion Plus 14 inch Laptop PC 14-eh0000
 HP Pavilion x360 14 Convertible PC 14-dy2000
 HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000
 HP Pavilion x360 15 Convertible PC 15-er1000
 OMEN 16.1 inch Gaming Laptop PC 16-b1000
 OMEN 17.3 inch Gaming Laptop PC 17-ck1000
 OMEN by HP Gaming Laptop 16t-k000
 Victus by HP 15.6 inch Gaming Laptop 15-fa0000
 Victus by HP 16.1 inch Gaming Laptop PC 16-d1000

操作系统：Windows11

== '''解决方案''' ==

1、根据以下网址下载安装BIOS固件进行更新

{| class="wikitable"
! 适用型号                                            !! 软件版本                                          !! 下载地址                                                               
|-
| HP ENVY 17 Laptop PC 17-ch2000                      || HP Firmware Pack (Intel Processors)               || [https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142588.exe SP142588] 
|-
|                                                     || Version: F.11                                     ||                                                                        
|-
|                                                     || Revision: A                                       ||                                                                        
|-
|                                                     ||                                                   ||                                                                        
|-
| HP ENVY 17.3 inch Laptop PC 17-cr0000               || HP Notebook System BIOS Update (Intel Processors) || [https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142812.exe SP142812] 
|-
|                                                     || Version: F.06                                     ||                                                                        
|-
|                                                     || Revision: A                                       ||                                                                        
|-
|                                                     ||                                                   ||                                                                        
|-
| HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000   || HP Notebook System BIOS Update (Intel Processors) || [https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142809.exe SP142809] 
|-
|                                                     || Version: F.05                                     ||                                                                        
|-
|                                                     || Revision: A                                       ||                                                                        
|-
|                                                     ||                                                   ||                                                                        
|-
| HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000   || HP Notebook System BIOS Update (Intel Processors) || [https://ftp.hp.com/pub/softpaq/sp141001-141500/sp141069.exe SP141069] 
|-
|                                                     || Version: F.07                                     ||                                                                        
|-
|                                                     || Revision: A                                       ||                                                                        
|-
|                                                     ||                                                   ||                                                                        
|-
| HP ENVY x360 15 Convertible PC 15-es2000            || HP Firmware Pack (Intel Processors)               || [https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142586.exe SP142586] 
|-
|                                                     || Version: F.11                                     ||                                                                        
|-
|                                                     || Revision: A                                       ||                                                                        
|-
|                                                     ||                                                   ||                                                                        
|-
| HP Pavilion x360 14 Convertible PC 14-dy2000        || HP Notebook System BIOS Update (Intel Processors) || [https://ftp.hp.com/pub/softpaq/sp141001-141500/sp141373.exe SP141373] 
|-
| HP Pavilion x360 15 Convertible PC 15-er1000        || Version: F.06                                     ||                                                                        
|-
|                                                     || Revision: A                                       ||                                                                        
|-
|                                                     ||                                                   ||                                                                        
|-
| HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000 || HP Notebook System BIOS Update (Intel Processors) || [https://ftp.hp.com/pub/softpaq/sp141001-141500/sp141374.exe SP141374] 
|-
|                                                     || Version: F.09                                     ||                                                                        
|-
|                                                     || Revision: A                                       ||                                                                        
|-
|                                                     ||                                                   ||                                                                        
|-
| HP Pavilion Plus 14-inch Laptop PC 14-eh0000        || HP Notebook System BIOS Update (Intel Processors) || [https://ftp.hp.com/pub/softpaq/sp141001-141500/sp141375.exe SP141375] 
|-
|                                                     || Version: F.04                                     ||                                                                        
|-
|                                                     || Revision: A                                       ||                                                                        
|-
|                                                     ||                                                   ||                                                                        
|-
| OMEN 16.1 inch Gaming Laptop PC 16-b1000            || HP Firmware Pack (Intel Processors)               || [https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142359.exe SP142359] 
|-
| OMEN 17.3 inch Gaming Laptop PC 17-ck1000           || Version: F.07                                     ||                                                                        
|-
|                                                     || Revision: A                                       ||                                                                        
|-
|                                                     ||                                                   ||                                                                        
|-
| OMEN by HP Gaming Laptop 16t-k000                   || HP Firmware Pack (Intel Processors)               || [https://ftp.hp.com/pub/softpaq/sp141501-142000/sp141761.exe SP141761] 
|-
|                                                     || Version: F08                                      ||                                                                        
|-
|                                                     || Revision: A                                       ||                                                                        
|-
|                                                     ||                                                   ||                                                                        
|-
| Victus by HP 16.1 inch Gaming Laptop PC 16-d1000    || HP Notebook System BIOS Update (Intel Processors) || [https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142642.exe SP142642] 
|-
|                                                     || Version: F.10                                     ||                                                                        
|-
|                                                     || Revision: A                                       ||                                                                        
|-
|                                                     ||                                                   ||                                                                        
|-
| Victus by HP 15.6 inch Gaming Laptop 15-fa0000      || HP Firmware Pack (Intel Processors)               || [https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142191.exe SP142191] 
|-
|                                                     || Version: F.10                                     ||                                                                        
|-
|                                                     || Revision: A                                       ||                                                                        
|}

2、重启电脑，开机不停按F10进入BIOS设置

3、选择【'''Configuration'''（配置）】

4、选择【'''BT Audio Offload'''（BT音频卸载）】，将【'''Enable'''（启用）】，更改为【'''Disabled'''（禁用）】，最后点击'''F10'''并点击'''Yes'''保存退出

[[文件:耳机中有噪音1.png]]


 该方案来自HP官方文档
 原文：https://support.hp.com/cn-zh/product/hp-pavilion-plus-14-inch-laptop-pc-14-eh0000/2101085798/document/c08369769